Privacy Policy

Genuine Security ("we," "us," or "our") operates the website genuinesecurity.net and provides professional security guard services throughout the State of Texas. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, contact us by phone, or use any of our services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Form Submissions: When you fill out a quote request or contact form on our website, we collect your name, email address, phone number, company or organization name, city or location, and any additional details you provide about your security needs.
• Phone Calls: When you call our office or dispatch line, we may collect your phone number, name, and the details of your inquiry. Calls may be recorded for quality assurance and training purposes.
• Email Correspondence: When you email us directly, we collect your email address, name, and the content of your message.
• Website Usage Data: We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and provide you with quotes for security services
• To deliver, manage, and improve the security guard services you have requested
• To communicate with you about your account, services, or security needs
• To send you relevant information about our services, if you have opted in to receive such communications
• To comply with applicable laws, regulations, and licensing requirements under the Texas Department of Public Safety - Private Security Bureau
• To improve our website, services, and customer experience
• For internal training and quality assurance purposes

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Delivery: With our licensed security officers and personnel as necessary to provide the services you have requested.
• Legal Compliance: When required by law, subpoena, court order, or government regulation, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Service Providers: With trusted third-party vendors who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.

4. Cookies and Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device when you visit our site. They help us understand how visitors use our website so we can improve its content and functionality.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of our website.

We may use third-party analytics services (such as Google Analytics) to collect and analyze usage data. These services may use cookies and other tracking technologies to help us understand website traffic patterns and user behavior. The information collected is used solely to improve our website and services.

5. Security of Your Information

As a professional security company, we take the protection of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and client records are retained in accordance with applicable Texas state record-keeping requirements.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information. You have the right to:

• Request disclosure of the categories and specific pieces of personal information we have collected about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Not be discriminated against for exercising your privacy rights

To exercise any of these rights, please contact us using the information provided below.

9. Texas Privacy Rights

Under the Texas Data Privacy and Security Act (TDPSA), Texas residents have certain rights regarding their personal data, including the right to access, correct, delete, and obtain a copy of their personal data, as well as the right to opt out of data processing for targeted advertising, the sale of personal data, or profiling. We do not sell personal data or use it for targeted advertising or profiling. To exercise any of your rights under the TDPSA, please contact us using the information provided below.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us: